Aicha Diallo
Adjunct Professor @John Jay College Cuny
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WORK HISTORY
Adjunct Professor @John Jay College Cuny
New York, NY, US
Taught two Undergraduate level courses: Community Justice in Human Services (Racism & Public Heath) and Introduction to Africana Studies
EDUCATION
Long Island University
Master of Public Health - MPH
ABOUT AICHA DIALLO
I drive community health awareness and improve life-sustaining behaviors by expanding services and partnerships to improve client service, care provider access, and quality of life. • Generate new Helpline funding by adding client services, developing new sponsors, and establishing new partnerships• Enhance Helpline efficiency and productivity by leveraging new technologies for call, CRM, chat, video platforms• Improve Helpline customer experience, value, advocacy and increase call volume by expanding service hours and productivity• Enhance customer satisfaction based on data collection and analysis• Increase Helpline efficiency by developing staff manuals with standardized best practices; enable helpline agents to deal with navigation services including emotional support, transportation, housing financial, clinical trials, genetics genomics and pediatric oncology.• Increase community participation and patient awareness up to 22% annually by building partnerships, recruiting volunteers, and cultivating patients and families to support patient education programs and fund-raising events• Influence bi-partisan elected officials to pass legislation, recognizing statewide response to siloed local health issues• Develop patient self-management tools for exercise and pain alleviation locally and nationally; create healthcare provider toolkits, in collaboration with community health stakeholders, to improve diagnosis accuracy and accelerate treatment delivery
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