Aial A
Information Technology Specialist @New York Life
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WORK HISTORY
Information Technology Specialist @New York Life
Manhattan, NY, US
Monitor ticket queues in ServiceNow, resolving, escalating, and triaging tickets opened by end users Troubleshoot, assist, and resolve end user incident tickets remotely or onsite using MS Teams, email, and phone call Migrate end users from Windows 7 to Windows 10 providing support to end users for both install and application issues Break-Fix, iMAC (Install/Move/Add/Change), Windows 7 to 10 deployment, imaging PC/laptops using SCCM/PowerShell and setting up the end user’s profile and software applications Backup and troubleshoot end user machines, and image/build replacement machines Diagnose and resolve VPN, PingID, Cisco IP/Jabber Softphone, SSO password reset, ZScaler, SentinelOne and Microsoft 365 issues Image and setup new hire laptop onboarding for new employees Provide support for iOS and Android devices using InTune Troubleshoot and resolve Apple Mac password, VPN and software issues, and image/deploy MacBook machines
ABOUT AIAL A
With a passion for delivering high-quality and user-friendly products, I am an engineer…
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