Tyler Cooper

Sr Business Systems Analyst @Gusto

As a Senior Business Systems Analyst, I bring a wealth of expertise in optimizing and enhancing business processes through the strategic utilization of Salesforce solutions as well as integrations with other SaaS platforms. With a keen understanding of both the technical and functional aspects of Salesforce, I excel in translating business requirements into scalable, efficient, and customized solutions.My role involves collaborating closely with stakeholders to analyze business needs, design and implement effective Salesforce configurations, and streamline workflows to drive operational excellence. Leveraging my extensive experience, I contribute to the development and execution of robust data management strategies, ensuring data accuracy, integrity, and security.I thrive on identifying opportunities for process and system improvements, recommending innovative solutions to elevate organizational performance. I am comfortable working in an Agile environment and leading a SCRUM team to produce measurable results with consistent velocity.Key Achievements: Migrated the CX organization to skills-based routing using Salesforce Omni-Channel