Ahson Mushtaq
Servicenow Presales Architect @NTT DATA Business Solutions
Signup · Get unlimited contacts
WORK HISTORY
Servicenow Presales Architect @NTT DATA Business Solutions
Coventry, GB
Presales solution architect for ServiceNow - ITOM & Service Operations. Helping customers understand their requirements and defining a successful ServiceNow Solution for deployment - RFPs, Proposals, SoW, Client facing and related. ITOM Certified Implementation Specialist.
EDUCATION
Lancaster University
MSc; Diploma, Information Management; Operational; Research and Operations Management
University of Sussex
BSc (Honours), Mathematics
Lancaster University
MSc, Information Managment
SKILLS
ABOUT AHSON MUSHTAQ
I am a Senior Professional Services Consultant with 28 years commercial experience. Previously from a CRM background I was successfully able to transfer my consultancy skills and quickly cross train and learn new software tools and concepts in the ITSM, SAM and most recently ServiceNow field.ServiceNow certified with 10 years’ experience: Working with ITOM, HR, ITSM & FM applications: Workshops, Consultancy, Technical Solution/architecture design, Configuration & Customisation, and Pre-Sales/Sales Support (demos, client presentations, RFI, RFP).Certifications (Certified Implementation Specialist): CIS – Discovery, CIS – Service Mapping, CIS – Event Management, CIS – Cloud Provisioning & Governance, CIS – HR, Certified System Administrator (CSA). Micro Certifications: CMDB Fundamentals, Predictive Intelligence, Virtual Agent, Agile and Test Management Implementation, ServiceNow Platform Subscription Model, SAIF Fundamentals. Courses: CSDM, Flow Designer & ITSM.ITIL Version 3 certified specialising in tailored process design workshops (IPC, Release, Service Request, HR, Asset, and Knowledge). I have excellent client facing skills: presenting; communicating; and requirements gathering with senior personnel. I have a diverse portfolio of public (Police, Government, NHS) and private (BT, Aviation, Legal) sector customers.I have extensive experience of covering the full project life cycle (100+), including: scoping, design workshops, prototype builds, design write-ups, installation and configuration. Working with competent technical skills ( ServiceNow, JavaScript, Aspera SmartTrack, Linux, Php, BIRT, SQL Server, IIS, AD, MS Windows Server, data imports and integration with LANDesk Management Suite, Zenworks & MS SCCM) to deliver CRM, ITSM and SAM solutions. I have a creative flair for problem solving and a demonstrable proven track record in delivering successful implementations and confidence in working with a diverse range of clientsExtensive travel UK and International, including: Saudi Arabia, Africa, Norway and France.Specialties- ServiceNow ITOM Certified- Design & Implementation Workshops- Customer Requirements Analysis- Business Process mapping- Design Documentation- Software Installation & ConfigurationPast Achievements- Aspera SmartTrack- MS SQL scripting & Server - Linux/Apache (LAMP)- XML Data Connectors- LANDesk Service Desk- ITSM - Data Integration with SCCM, VCenter, Active Directory - Data Importing - Data Integration with Active Directory, E Directory, MS Exchange- ITIL Version 3
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.