Ahsan Khan

About Ahsan Khan

Passionate leader in AI‑driven transformation, scalable automation, and enterprise CRM modernization across Microsoft’s global operations. I lead cross‑functional teams across the U.S, Costa Rica, and India to turn complex business challenges into streamlined, data‑driven solutions that improve efficiency and enable intelligent, consistent, and global‑ready operations.My work spans Dynamics 365 (COSMIC), Copilot integrations, process optimization, vendor solution delivery, and building scalable frameworks that reduce operational friction and accelerate organizational performance. I’m passionate about designing human‑AI collaboration models, strengthening requirement governance, and driving clear, measurable business impact.I thrive at the intersection of strategy and execution, aligning stakeholders, simplifying processes, and enabling teams to deliver high‑quality outcomes at scale.

Experience

1. Principal Product Solutions Manager, Bpo & Ai Operations

   Microsoft

   Apr 2022 — Present · Reno, NV, US

Education

• Mount St. Mary's University

  Master of Business Administration (M.B.A.), Management

  2011 — 2014

• The University of Lahore

  Bachelor’s Degree, Software Engineering

  2000 — 2004

Skills

• Process Improvement
• Management
• Telecommunications
• Analysis
• Auditing
• Itil V3 Foundations Certified
• Strategy
• Itil
• Program Management
• Testing
• Visio
• Databases
• IT Service Management
• Change Management
• Team Leadership
• Requirements Analysis
• Project Planning
• Pmo
• Service Level Agreements
• Leadership
• Ms Project
• Iso 9000
• Business Analysis
• Software Documentation
• Sdlc
• Etom
• Team Management
• Integration
• Project Management
• Tl9000
• Business Process Improvement
• Quality Assurance
• Vendor Management
• Business Process
• Business Process Re-Engineering
• Six Sigma