Ahsan Bilal
Administrative Officer @Department for Work and Pensions (DWP)
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WORK HISTORY
Administrative Officer @Department for Work and Pensions (DWP)
London, GB
In my role as an Administrative Officer at DWP, I provide frontline support to Universal Credit claimants, using clear and empathetic communication to guide individuals through complex systems and encourage independent digital service use. I coach claimants on online job search tools, CV uploads, and email, drawing on my background in digital engagement and audience-focused communication. I build trust-based relationships with a diverse range of customers, handle sensitive or challenging situations professionally, and collaborate with Work Coaches to ensure appropriate support and referrals. The role has strengthened my skills in customer engagement, behaviour change, digital guidance, and public-facing communication, while managing a varied workload with accuracy, confidentiality, and service quality.
EDUCATION
Goverment High School Affiliated With Faisalabad Educational Board, Faisilabad.
Matriculation, Science Group
National University of Modern Languages (NUML)
MSc, Mass Communication/Media Studies
Allama Iqbal Open University
B.A, Mass Communication/Media Studies
Taleem-Ul-Islam Collage Affiliated With Faisalabad Educational Board, Faisilabad.
Intermediate
ABOUT AHSAN BILAL
I am a communications and digital engagement professional with 5+ years of international experience, working across South Asia, the Middle East and the UK.I specialise in digital communications, content creation, paid advertising, SEO, analytics, and storytelling. I have successfully grown online audiences from to over 2 million and delivered campaigns that achieved strong results and high returns.Earlier in my career, I worked as CEO of a digital business news platform, where I turned a struggling organisation into a profitable and focused digital brand. I improved its online presence, built a clear business model and secured key partnerships. I have also directed award-winning documentary projects, which strengthened my ability to explain complex topics in a clear and engaging way.I currently work at the Department for Work and Pensions (DWP) in the UK Civil Service. In this frontline role, I support people claiming Universal Credit by providing clear information, digital guidance, and empathetic communication, helping them understand complex systems more easily.I combine data-led thinking with simple, human-centred communication to help organisations connect with audiences, explain complex ideas, and achieve measurable outcomes. Open to opportunities in digital communications, content strategy, digital engagement, and performance-focused marketing in the UK.
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