Ahmet Sen
Cyber Security Analyst | CompTIA Sec+ Certified | Splunk | Qualys | EDR | XDR | Azure | IBM QRadar | Phishing Analysis | Wireshark | Vulnerability Management |
- Role
- Customer Success Specialist at OptiSigns Inc.
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Ahmet Sen
As a cybersecurity professional with 2+ year of experience, I have developed a strong…
Experience
Customer Success Specialist
Oct 2024 — Present · Houston, TX, US
Experienced in managing and optimizing digital signage solutions, including hardware setup, troubleshooting, andremote management. Expertise in diagnosing hardware/software issues, executing remote commands, and guidingcustomers through complex technical solutions. Provide technical support and customer success solutions for OptiSigns\' SaaS-based digital signage platform, ensuring aseamless experience for businesses. Diagnose and troubleshoot complex hardware and software issues across multiple platforms, including Android,Windows, Linux, FireStick, Raspberry Pi, and BrightSign players. Assist customers in configuring and managing digital signage networks, including screen pairing, remote devicemanagement, and advanced scheduling. Guide users through troubleshooting network-related issues, including VLAN configurations, WiFi connectivity, firewallwhitelisting, and device security settings. Support customers with Power BI, SAML SSO authentication, and API integrations, ensuring seamless data visualizationand enterprise-level security compliance. Assist in onboarding new users by providing training, best practices, and detailed walkthroughs on utilizing OptiSigns\'features, such as split-screen layouts, video walls, interactive kiosks, and dynamic data mapping. Manage customer inquiries regarding subscriptions, billing, tax exemptions, and licensing while providing guidance onplan upgrades and cost-effective solutions. Collaborate with engineering teams to escalate feature requests and bug reports, ensuring continuous improvement ofthe platform. Develop and share knowledge base articles and troubleshooting guides to improve customer self-service capabilities.
Education
North American University (NAU)
Master's degree, Computer Science
North American University
Bachelor's degree, Computer Science
2011 — 2016
Skills
- C
- Microsoft Office
- Html
- Teaching
- Research
- Adobe Design Programs
- Computer Hardware
- Active Directory
- Java
- IT Operations
- Public Speaking
- Powerpoint
- Microsoft Excel
- C++
- IT Management
- Acronis True Image
- Customer Service
- Adobe
- Microsoft Word
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