Ahmed Elmekawy

Night Auditor @Mercure Auckland Queen Street

Auckland, NZ

Balancing the accounts from day shiftManaging front desk activity and handling guest check-ins and check-outsEnsuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preferenceHandling customer requests and complaints and directing other employees or departments accordinglyCreating invoices, bills and checks for vendors, employees and contractorsManaging and updating all official documentation pertaining to the roleEnsuring that all end-of-day activities have been successfully executed by employees in all departmentsAnswering calls and queries related to potential booking

Auckland University of Technology

Master of Business Administration - MBA

Universiti Antarabangsa Albukhary

Bachelor of Business Administration - BBA