Ahmed Nini

About Ahmed Nini

I am a Senior Manager at EY with over 10 years of experience in digital enablement and transformation, spanning software development, business consulting, and high-tech farming. I leverage my diverse background and unique perspective to navigate technical intricacies, shape business strategies, and facilitate meaningful change for my clients and teams. In my current role, I specialize in enhancing sales and service effectiveness for clients in the manufacturing and automotive sector, using customer relationship management (CRM), product operations, and analytical skills. I have led and contributed to several projects that have resulted in significant cost savings, revenue growth, customer retention, and process improvement. I am passionate about applying technology to solve complex problems and create value for businesses and society.

Experience

1. Senior Manager

   EY

   Jan 2022 — Present · Houston, TX, US

   Consulting team leader at EY, dedicated to enhancing our clients\' sales and customer service effectiveness through the power of business process improvement and technology.Representative consulting engagements:• Led a customer service transformation initiative across a diversified industrial products company to reduce costs, enhance the customer experience, and ensure consistency across business units, resulting in projected annual savings of $8 million• Developed a comprehensive sales playbook to clarify roles and responsibilities, improve visibility, and enhance coordination within the client\'s organization. This effort established a consistent go-to-market strategy across the organization, which includes various acquisitions made over the years.• Identified and implemented self-service capabilities for a manufacturing company to deflect simple customer service inquiries, projected to save approximately $3.5 million annually• Conducted a thorough assessment of the lead-to-cash process, leading to the development of a 5-year transformation roadmap aimed at reducing lead acquisition costs by 25%

Education

• Emory University - Goizueta Business School

  Master of Business Administration (M.B.A.)

  2013 — 2015

• The University of Texas at Austin

  Bachelor of Arts; Bachelor of Arts

  2007 — 2010

Skills

• Strategy
• Business Process
• Marketing Strategy
• Pricing Strategy
• Strategic Planning
• Business Strategy
• Management
• Entrepreneurship
• Product Management
• Consulting
• Data Analysis
• Social Media Marketing