Ahmed H.

About Ahmed H.

I am a technically adept professional with a background in client relations, project management, and data analysis ready to apply a diverse set of skills to complex issues. I employ a creative and professional solution to the most pressing requests and projects with credit to my unique experiences from various industries. I thrive in the space between chaos & clarity and I always look for ways to innovate existing systems and processes. My emphasis is on people first and working with them to make technology do what we need it to do to make things better for everyone involved. Currently working in Information Technology, Climate Tech, Product Analysis, Project Management, Change Management, Process Redesign, Solution Frameworks and Data Analytics.

Experience

1. Api Engineer

   Watershed

   Aug 2025 — Present · New York, NY, US

   Piloted and Launched inaugural SME program as the team API Expert- Coordinated API workflows during the buildout phase with Engineering, Solutions Consulting, and Solutions Architecture- Constructed first ever API customer lifecycle tracker for capturing API specific context from calls, support tickets, CSMs, and customer on-sites- Developed decks, documentation, troubleshooting guides, and best practices for API support in collaboration- Partnered with Product and Engineering to establish long-term API roadmap priorities based on concrete customer feedback and use case scenarios- Conducted high level training for >10 support specialists on API fundamentals and common customer issues- Served as one of the primary company-wide technical escalation points for all complex API issues- Advised on technical scoping for prospects regarding technical capabilities of Watershed API

Education

• Stony Brook University

  Bachelor’s Degree