Ahmed H.
Lightspeed IT Service Manager @Telesat
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WORK HISTORY
Lightspeed IT Service Manager @Telesat
Ottawa, ON, CA
EDUCATION
University of Madras
Bachalor of Science , Computer Science
SKILLS
ABOUT AHMED H.
Hi, I’m Ahmed. I manage IT Services at Telesat, a global leader in satellite communications. I lead a high-performing IT operations team supporting users across Ottawa HQ, Gatineau, Bethesda and other international sites, ensuring our workforce has the technology and support they need to succeed.I bring extensive experience in IT service delivery across complex and fast-evolving environments. I focus on operational excellence, modernizing user support, and enabling a seamless employee experience throughout the organization.Core strengths:• ITIL-aligned service management and operations leadership• Incident, problem and change management• Asset lifecycle management and onboarding optimization• Collaboration platforms and Microsoft ecosystem deployments• Compliance readiness, including SOX and security controls• Vendor, budgeting and executive stakeholder engagement• Data-driven improvement and service quality reportingI am passionate about developing accountable teams, improving service culture, and driving the adoption of technology that empowers people to perform at their best.If you are focused on elevating the employee support experience or transforming IT operations, let’s connect.
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