Ahmed Alami

About Ahmed Alami

As a Client Operations Manager at Crafty, I serve as the primary point of contact for a portfolio of clients, ensuring their food & beverage programs run seamlessly while driving employee engagement and workplace satisfaction. My role bridges client success, operations, and strategy, delivering best-in-class experiences that align with each client’s goals.Key Focus Areas- Building and maintaining strong client relationships, ensuring open communication and proactive service- Leading cross-functional collaboration with merchandising, tech, and operations to deliver consistent, high-quality programs- Owning client budgets and program performance, with accountability for P&L management- Driving client retention and growth through tailored solutions, program enhancements, and data-driven recommendations- Coaching and supporting onsite teams to ensure reliable execution, quick issue resolution, and consistent service excellenceI’m passionate about helping companies create better workplaces by transforming their food & beverage programs into a true employee benefit that boosts morale, productivity, and culture.

Experience

1. Client Operations Manager

   Crafty

   Aug 2025 — Present · New York, NY, US

   Manage a portfolio of 30 client accounts with a combined $1.2 million in annual GMV, maintaining 100% client retention for 6+ consecutive months through proactive relationship management and operational excellence•Oversee end-to-end budget tracking and variance analysis for client accounts, ensuring monthly budget adherence and surfacing optimization opportunities through data-driven insights• Monitor and analyze client health scores across the portfolio, implementing targeted intervention strategies that consistently maintain satisfaction rates above 95%• Design and execute quarterly quality control site visits, developing standardized checklists and inspection frameworks to drive consistent service delivery across all client locations• Serve as the primary point of contact for all client communications, upholding a 24-hour response standard to ensure seamless, trust-based relationships• Lead client onboarding and program transitions, coordinating with internal teams to ensure seamless adoption of Crafty\'s marketplace offerings and Crafty Standard protocols• Develop and maintain detailed client documentation and best practices, enabling consistent, high-quality experiences across all managed accounts

Education

• Mercy University

  Associate of Arts - AA, Accounting and Finance

  2016 — 2018

• Northumbria University

  Bachelor of Arts , (Honors) Business with Management

Skills

• Communication
• Microsoft Word
• Sales Management
• Customer Service
• Microsoft Office
• Sales
• Event Planning
• Microsoft Excel
• Powerpoint
• Leadership
• Management
• Teamwork
• Basic Html
• Inventory Management
• Time Management
• Retail
• Cross-Functional Team Leadership