Ahmed Akudi
Head of IT Service Delivery @Sodexo
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WORK HISTORY
Head of IT Service Delivery @Sodexo
Operating in over 60 countries and employing employees with a footprint of over 100 million consumers worldwide, Sodexo is a global leader in catering, retail, facilities management and employee benefits with over £15 Billion in consolidated revenues PA.As Head of IT Service Delivery I am responsible for consulting, transforming and creating the new ways of working for Information, Systems and Technology Services (IS & T) globally.Creating the strategy, governance and designing the IS & T service operating model, operations, service catalogue, creating a new and agreed IT SLA/OLA/BLA/XLA with business segments and international entities, transforming digital services, Change management and Change control framework, Service Design, Service Transition, ELS, vendor management framework, Agile project management framework, Application eco-system, CMDB and ITSM tooling transition.Managing a large Service Operations service across a multi-complex environment.
EDUCATION
The University of Huddersfield
Business Computing with Multimedia/Software development
ABOUT AHMED AKUDI
I specialise in IT Service Management and I am a certified ITIL Expert and Practitioner.I have many years of experience managing Enterprise level IT Services, such as Service Desks that include service delivery via traditional, modern and technical Service Desk. I also have vast experience in Service Operations, Service Delivery Management, Service Support, Service Transition, Service Design and an element of Service Architecture.I excel with the implementation of ITIL and SDI practices, which entails;• Policy and Strategy• Incident Lifecycle• People and Management• ITIL processes• People and Customer satisfaction• Performance Results• Continual Service Improvement• Evaluation, Assessment, Audit and CertificationI approach new concepts and ideas with an open mind coupled with the willingness to learn new theories in order to further my theoretical and practical knowledge. I have always responded well to challenges that involve the use of initiative. As a result, I have cultivated good reasoning, acquired an analytical and methodological approach to my tasks.I am highly successful in both business transformation (change and project) and delivering BAU IT services across a number of countries.
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