Ahmed Sayed

Quality Measurement Specialist @Meta

Dublin, IE

As Graphic Pillar program manager, led 2 project managers through a training process overhaul project, as well as an SME engagement to AI project overhaul, resulting in ~2 hour weekly FTE saving, and an estimated ~15% increase in policy accuracy for both FTE and vendor new hires- As Graphic Pillar program manager, led a team of 2 SMEs towards a ~20% increase in policy accuracy in several supported markets- As Graphic Pillar SME, led accuracy analysis and targeted training for the 3 most prevalent T&S policies for both the internal QER team and 3 vendors, resulting in an average of +5% increase in accuracy across ~300 workforce- As SME for 7 paid policies, co-led the onboarding of ~30 vendor reviewers into the paid space, from training creation and delivery, test curation, crossfunctional partnerships, and post-mortem accuracy analysis, leading to 100% of the workforce being onboarded ahead of targeted timeline, with an 81% first-time pass rate- As Knowledge Management project manager, led the knowledge management process overhaul for QER, integrating AI to automate a fully manual process, resulting in an estimated ~30 hour monthly savings across the team- As team performance project contributor, created a new performance metric and its data infrastructure to measure fulfillment across the entire team- As the only active SME in all policy content types supported by the team, represented the team in all product/engineering collaborations, resulting in several process improvement engineering projects initiated for the team.

The British University in Egypt

Bachelor's degree, Economics