Ahmed Salman

Network Security Support Engineer @Arrow Electronics

London, GB

Studied and passed Palo Alto and Fortinet Certifications, such as PCNSE, FCF & FCA- Trained a fresh colleague on ARROW’s IT Support operations, i.e. ticket management, assisting customers, carrying out RMAs and meeting SLAs- Serving a wide range of customers from UK and EMEA region- Providing technical assistance to our Palo Alto customers in USA regions out of business hours and EMEA region during and out of business hours- Resolved over 70 cases for customers experiencing disruptions with their Palo Alto Next Generation Firewalls (Global Protect, Cortex and Panorama), Huawei Firewalls and Netapp Devices- Working with our partner logistic companies and vendors to serve some of Europe’s top tier organizations (including sectors of Government and Ministries) by shipping Netapp, Huawei and Palo Alto RMAs out of business hours while meeting 98% of the SLAs- Working with our Tech Partner Companies to deliver IT solutions to our clients- Working with Microsoft to deliver technical assistance to our Microsoft Customers (EMEA and US) out of business hours ( for queries such as MS 365, Azure, MS Teams, Copilot, Data Bi etc.)

Iqra University (Official)

Bachelors

University of Hertfordshire

Masters