Ahmed S.
Senior Salesforce Admin @American Addiction Centers
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WORK HISTORY
Senior Salesforce Admin @American Addiction Centers
Day to day end-user support including but not limited to: System configuration maintenance, testing, data validation/integrity analysis.• Educate users with proactive best practices techniques to increase their knowledge and utilization of the platform. • Maintain user roles, profiles, public groups, and security settings. • Create and manage custom objects under the director of the systems architect, including formulas, validation logic, custom workflow and approval processes. • Contribute to the technical aspects of business projects and create solutions that meet challenges, primarily around detailed analysis of technical business requirements and how they will fit into the organizations use of the platform.• Evaluate data entry, integrations, and various data-based tasks to ensure proper data quality. • Identify data problems and take non-destructive correction action. • Assist users with creation of reports and dashboards. • Assist training team with training material and documentation on system changes. • Helps to clarify roles and responsibilities of team members; helps ensure that necessary steering, review, or support functions are in place.• Makes procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to team accomplishments.• Adheres to the team’s expectations and guidelines, fulfills team responsibilities, demonstrates personal commitment to the team.• Shares information with customers to build their understanding of issues and capabilities.• Implements effective ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.• Trained new end users on the Salesforce.com application.• Developed functional specifications and configured CRM to meet requirements. • Identify Salesforce.com usage problems and craft technical / communication plans to remedy
EDUCATION
Iqra University
Bachelor's degree, Computer Science
ABOUT AHMED S.
Have almost 10 years of IT professional experience with full project lifecycle implementation (SDLC), Requirements analysis, Design, Development, Testing, Deployment and production support of Software applications. • Administration, Configuration, Implementation and support experience in Salesforce. • Experience in detailed analysis of business and technical requirements and designing the solution by customizing standard objects of SalesForce.com (SFDC) and other Platform based technologies such as Visual Force and Force.com Triggers.• Experience on various Salesforce.com configurations/customizations as listed but not limited to: Standard and Custom Objects, Fields, Tabs, Record Types, Page layouts, workflows, approval processes, email alerts, validation rules, sharing & security rules, custom settings, permission sets, pick list values, Field level Security, Record level Security, Profiles and Roles, Contacts, managing users, licenses, login and password regulations.• Experienced in creating communities based on different business requirements. • Experienced creating workflows and Process Builders.• Experienced in writing user stories.• Experienced in maintaining all the agile ceremonies.• Experienced in managing the change management requests and accordingly modify the configurations and as per the new business requirements.• Experienced working in Developer, Developer Pro, Full and Production environments and in creating, moving, validating and deploying Change Sets from one environment to the other environment. • Worked extensively in troubleshooting integration issues between Salesforce and other systems. • Created training materials based on business requirements and conducted training on Salesforce to sales and marketing teams. • Experience in identifying Test Scenarios and designing Test Cases, preparation of Test Plans, Estimates and Test Summary Report and performed Manual/Automation Testing of Salesforce Applications
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