Ahmed R.

About Ahmed R.

With over 11 years of experience as a ServiceNow professional, I currently serve as a…

Experience

1. Lead Servicenow Developer

   Verterim, Inc

   Mar 2024 — Present

   Defined the implementation process, including entity architecture, policies, control objectives, risk frameworks, standards in alignment with local and international regulatory requirements, business need and best practices in the market• Define, implement risk management within the platform• Define, manage and implement information security compliance framework • Leading and implementing all of ServiceNow GRC modules (policy and compliance, risk management, audit management, business continuity management and vendor risk management)• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform.• Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences.• Collaborate effectively with virtual team members to achieve project goals and produce a variety of high-quality deliverables.• Contribute on multiple Agile engagements, utilizing the Windward methodology and tools to enhance project efficiency.• Demonstrate flexibility by delivering on a variety of project roles; including documentation, testing, and training.• Innovate and identify solutions that can be reused on future engagements.• Proactively keep ServiceNow skills current and contribute to Windward thought leadership.• Collaborate with stakeholders, business analysts, process leaders, and architects in interpreting requirements and configuring and scripting them into ServiceNow. This will include prototyping solutions in ServiceNow.• Lead the development of platform implementations, integrations, and customizations as needed, based on customer needs. Developed custom applications within ServiceNow App Engine Studio, resulting in significant efficiency and productivity improvements for internal teams.• Collaborated with cross-functional teams to gather requirements and ensure that applications, built within ServiceNow App Engine Studio, met specific departmental needs.