Ahmed Hassan
IT Specialist @CDW
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WORK HISTORY
IT Specialist @CDW
EDUCATION
Barnetsouthgate Collage
Diploma, Electrical and Electronics Engineering
Globlenet
Associate's degree, Information Technology and A+ Network+, Server and AWS
ABOUT AHMED HASSAN
June2023Present: Nuveen Help desk, Line Support Analyst Acting as first point of contact for all IT & technical queries, Handling incoming incidents via the phone/e-mail promptly and effectively, Diagnosing and resolving a wide range of technical issues over the phone, Taking ownership of user problems and be proactive when dealing with user issues, Logging and Processing Support calls into our integrated Ticketing system, Escalating more complex issues to the relevant IT support members, Answering & responding to all calls & requests within agreed time scales, Utilising Active Directory to add new users, email groups, configuring passwords and account status in the domain, Good understanding ITL4 and SLAs,
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