Ahmed Kotb

IT Manager @Marriott International Hotels, Inc

SK, CA

Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.Confirms that area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices.Conducts periodic inventories of applications and hardware; prepares reports for property management as requested.Confirms that technology assets are secured.Complies with technology-related vendor contracts.Building and Sustaining Relationships with CustomersWrites and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.Provides customer service.Responds to inquiries from customers/vendors/peer group.Provides detailed status reports as requested.Ensuring Client Technology Needs are MetAssists in disaster recovery and business continuity as it relates to technology.Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes.Provides escalation and guidance to property pertaining to guest & associate internet access requirements.Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.Moves/adds/changes PCs/peripherals; migrating data when necessary.Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT & /or Vendor resources.Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.Provides project support for corporate, regional and property initiatives.

South Valley University

Bachelor's degree, Electrical, Electronics and Communications Engineering