Ahmed El Abyad
Service Manager
- Role
- Associate Service Manager at Tesla
- Location
- Irvine, CA, US
- LinkedIn followers
- 500 followers
About Ahmed El Abyad
Over 20 years of experiences in after sales management and with focus on the German…
Experience
Associate Service Manager
Aug 2024 — Present · Costa Mesa, CA, US
Responsible for service image & customer satisfaction.• Plan & control workshop procedures for service capacity and quality.• Workshop time and efficiency analysis annual service plan• Responsible for goodwill claims and complains.• Study the customer report & implements necessary measures as required to eliminate weak points.• Analyze idle time and take appropriate counter measures.• Responsible for the promotions of customer care program.• Plan man-power requirements for future developments.• Ensure that all stuff are kept informed about changes in products and servicemethods.• Regularly analyze the profit. Loss & returns on investment of the workshop and take corrective action • Maintain good customer relations and promote service retention.• Ensure that all levels of staff are adequately trained and provided with up to date technical data.• Monitor product quality & submits technical reports as required.• Measures the work out-put & efficiency of each activity in particular, identify the idle time.
Education
Helwan University Cairo
Bachelor's degree
1999 — 2004
Gamal Abdel-Nasser language school
High School
1995 — 1999
Skills
- Automotive
- Automobile
- Vehicles
- Customer Satisfaction
- Team Management
- Work Under Minimal Supervision
- Working in a Union Environment
- Work Under Pressure
- Strong Technical Background
- Build Strong Relationships
- Technical Leadership
- Customer Oriented
- Customer Service
- Quality Assurance
- Automotive Engineering
- Automotive Repair
- Automot
- Management
- Parts
- Sales
- Leadership
- Continuous Improvement
- Warranty
- Sales Operations
- Team Leadership
- Negotiation
- Spare Parts
- Time Management
- Coaching
- Fleet Management
- Project Planning
- Dealer Management
- Profit
- Customer Retention
- Key Performance Indicators
- Employee Training
- Team Building
- Aftersales
- Business Planning
- Dealers
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