Damak Ahmed
Technical Consultant @Planisware
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WORK HISTORY
Technical Consultant @Planisware
Munich, DE
Diagnosed and resolved over 500 bugs and problems encountered by customers.•Reviewed log files.•Collaborated with developers to solve software-related problems, reducing average issue resolution time by 20%.•Evaluated and monitored key performance indicators.•Deployed an algorithm using RAG techniques, reducing ticket resolution time by 50% and helping the support team quickly resolve customer-reported bugs.•Created an algorithm to update the PostgreSQL database every 12 hours, ensuring the system stays up-to-date and efficient with new tickets.
EDUCATION
Ecole nationale supérieure des ingénieurs de Tunis - Ensit
Diplôme d'ingénieur, génie mathématique appliqué et modélisation
IPEIS - Institut Préparatoire aux Études d'Ingénieur de Sfax
Mathématiques et Physique
Ecole nationale supérieure des ingénieurs de Tunis - Ensit
Master 2 (M2), Data Science
ABOUT DAMAK AHMED
Enthusiastic Data Scientist with a solid foundation in Applied Mathematics experienced in…
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