Ahmed Alghotmy

Senior Business Consultant - Business Transformation and Optimization @Bell

ON, CA

Led organizational change efforts to drive adoption of cloud-based call center solutions, ensuring smooth transitions aligned with client goals-Spearheaded the architectural design and implementation of cloud-based call center solutions, ensuring alignment with customer IT objectives and Bell’s quality standards-Enhanced user adoption through targeted communication plans, hands-on training, and post-implementation support, ensuring successful project outcomes-Designed frameworks to optimize service delivery, integrating best practices in process improvement and change enablement-Drive API design improvements and productization strategies to enhance service delivery and operational efficiency-Translate customers’ business requirements into recommendations of functional specifications and technical objectives for the call centre technology development teams-Deliver training, in particular on application functionalities-Manage customer satisfaction in accordance with Bell’s quality assurance standards-Responsible for End to End architectural Solution design, issues and solutions considerations; apply industry best practices to create scalable and secure solutions that have superior technical performance-Work with the Business, IT Teams and others Bell Organization in order to build an End to End solution that supports the Business needs and align the Enterprise view.