Ahmed Abdoulaye
IT Support Specialist @Enerflex Ltd.
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WORK HISTORY
IT Support Specialist @Enerflex Ltd.
CA
Provide Tier I and II support for desktops, laptops, mobile devices, network printing, and supported software• Provide Tier I and II support for business tools such as SAP and other software required• Ensure operational stability and reliability of the site infrastructure that supports the productivity tools and business systems of Enerflex• Provide IT Administration such as new account creation, access provisioning and termination of accounts• Participate in IT project initiatives• Provide onsite technical support as required• Build/image IT equipment, manage assets and deploy to end users• Enroll devices in Microsoft Intune• Monitor device compliance in Microsoft Intune• Participate in the testing and rollout of new features and update to Enerflex’s MDM
EDUCATION
Institut Superieur d'Informatique
Network and System Administration/Administrator
Université de Sherbrooke
Bachelor's degree
ABOUT AHMED ABDOULAYE
Skilled and Customer-focused Desktop Support Technician with nine years of experience in providing comprehensive technical support to end-users both at the executive level and below.
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