Ahmed Abdel-Razek
Customer Service Leader @Ge Power
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WORK HISTORY
Customer Service Leader @Ge Power
TN, US
Responsible for providing oversight for all contractual and transactional GE customers Fleet. Own profit and loss responsibility (i.e. orders, sales, margin, cash) for dedicated GE Gas Power business customer, including parts, repairs, field services and performance services for the customers in GE portfolio. Drive operational excellence and rigor on Fulfillment 5 metrics (i.e. EHS (Environmental Health and Safety)/ Quality / Cycle / Cost / Productivity) and leverage key productivity tools in lean and quality to deliver process excellence. Foster performance in key areas such as EHS, customer satisfaction, productivity, outage planning, FE training and talent development. Drive improvement through identifying, investigate, analyzing and implementation of corrective actions that would resolve GE customer issues in a timely manner.Drive portfolio growth by teaming up with the sales and commercial team to develop the long-term growth strategy for GE customers, both transactional and contractual and drive Inquiry to Order (ITO) deal development, long term strategic partnerships, and deal closure. Own margin review input / output, integrated outage forecasting, and 5Quarter process jointly with Risk, Sales and Commercial Operations. Manage backlog, forecasting, pipeline and weekly financial tracker updates for assigned portfolio and effectively communicate risks, opportunities, changes, and key gap closure activities. Own and drive a cash target (including inventory) and resolve key past due or collection issues with the customer.
EDUCATION
Embry-Riddle Aeronautical University
Aerospace Engineering, Aerospace, Aeronautical and Astronautical/Space Engineering
Embry-Riddle Aeronautical University
Bachelor's degree, Aviation electronics (Avionics) Engineering Technology
ABOUT AHMED ABDEL-RAZEK
As a Customer Service Leader at GE Power, I oversee all contractual and transactional customers for the GE Gas Power business, with profit and loss responsibility for parts, repairs, field services, and performance services. I have 18 years of diverse experience across different GE businesses, including Renewable-Hydro, Healthcare, Digital, Compliance, and Mergers & Acquisitions, through the Corporate Audit Staff (CAS) Leadership Program.My core competencies include operational excellence, lean management, presentation skills, and customer satisfaction. I leverage key productivity tools and methodologies, such as Fulfillment 5, Hoshin Kanri, and analytic solutions, to deliver process excellence, continuous improvement, and strong on-time delivery. I also foster innovation, talent development, and strategic partnerships with cross-functional teams and customers across North America, EMEA, and Asia regions. My mission is to provide world-class service to customers, drive strong revenue growth and margin improvement, and develop the next generation of leaders for the power industry.
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