Ahmed Abbas

One family at a time.

Role
Call Center Program Manager at Church World Service
Location
Austin, TX, US
LinkedIn followers
500 followers

About Ahmed Abbas

Distinguished leader with a diverse skill set, exemplified by extensive experience in…

Experience

  1. Call Center Program Manager

    Church World Service

    Jul 2021 — Present · Austin, TX, US

    Developed and expanded the Call Center through strategic planning and resource generation. • Completed monthly, quarterly, and annual reports regarding program accomplishments.• Analyzed program challenges and improved systems to improve services.• Supported and trained Call Center staff in providing excellent customer service to every caller with professional and warmth.• Demonstrated a comprehensive understanding of the resources available to immigrants of various statuses.

Education

  • CPM

    Certified Portfolio Management

    2002 — 2005

  • College de la sainte famille ( Jesuit )

    Thanaweya Amma ( Mathematics ) / Alliance Francaise ( Baccalaureat )

    1982 — 1996

  • Ein shams university

    Bachelors degree in accounting, English section,

    1996 — 2000

Skills

  • Portfolio Management
  • French
  • Teaching
  • Fx Options
  • Equities
  • Sales
  • Work Under Pressure
  • Spanish
  • Business Planning
  • Finance
  • Trading
  • International Trade
  • Asset Management
  • Investments
  • Venture Capital
  • Building Companies From Scratch
  • Sales Management
  • Technical Analysis
  • Negotiation
  • Management
  • Risk Analysis
  • Strategic Planning
  • Business Strategy
  • Marketing
  • Research
  • Financial Analysis
  • English
  • Trading Systems

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Ahmed Abbas — Call Center Program Manager at Church World Service in Austin, TX, US | Unifers