Ahmad Yazji

Client Task Force Leader @Medicus Ai

Vienna, AT

Responsibilities:• Lead, manage, and communicate technical discussions with clients and third-party providers (face-to-face meetings, calls, and/or emails if necessary)• Proper vetting of all client issues in addition to providing proper solutions within an acceptable timeframe.• Analyze the business requirements with the head of product and marketing team to assess proposed product requirements to develop a proper product; • Assess the operational and development requirements of a product/feature by assigning teams, establishing time schedules with engineering and development, and following up on work results.• Coach and mentor the team on both a technical and personal aspect.• Develop and oversee the implementation of departmental procedures and systems in accordance with best practice policies.• Handle the back-channel communication between customer service requests, features, issues, and liaise it with the technical team;

Damascus University

Masters, Artificial Intelligence, Information Technology Engineering

Damascus University

Bachelor's degree, Artificial Intelligence, Information Technology Engineering