Ahmad Dajani

Vice President, Operating Practices and Consumer Protection Programs @Scotiabank

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2019 — Present

Vice President, Operating Practices and Consumer Protection Programs @Scotiabank

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Toronto, ON, CA

Risk Management and business transformation for Retail Banking. Strategic direction, leadership and oversight of the Bank’s Consumer Protection Program, delivering and sustaining the Consumer Protection Framework, Senior’s Code and Accessible Canada Act across all Retail and Commercial Business Lines and Channels. Designs and leads all initiatives related to Conduct and Sales Conduct ensuring business strategies and plans are delivered in compliance with governing regulations, internal policies and procedures. Develops and leads the CASL road map ensuring compliance with regulatory requirements.

EDUCATION

2000 — 2003

McMaster University

Master of Business Administration (MBA)

1989 — 1993

McMaster University

Bachelor of Commerce (B.Com.), Finance, General

SKILLS

CoachingCultural DiversitySales ManagementLeadershipBankingRisk ManagementNegotiationCommunicationFinanceBusiness PlanningOperations ManagementMulticultural Sensitivity/AwarenessStrategic ThinkingRetail BankingBusiness Relationship ManagementRelationship ManagementStrategic RelationshipsCreditDriving ResultsPortfolio ManagementCustomer ExperienceLoansLeadership DevelopmentProduct DevelopmentChange ManagementStrategic InfluenceStrategic PartnershipsStrategic CommunicationsTeam LeadershipStrategic PlanningCross-Functional Team LeadershipLeading Change

ABOUT AHMAD DAJANI

Ahmad Dajani is a financial services executive with over twenty-seven years of banking leadership experience in P&L management, enterprise transformation and project leadership; digital focused product development, risk management, sales practices, sales & service management, and operations. In his current role as Vice President, Operating Practices, Ahmad leads risk management and business transformation programs in retail banking. His accountabilities include oversight for Consumer Protection, Seniors Code of Conduct, Accessibility, and Conduct across the Canadian Banking enterprise and sustaining operational excellence for the Branch network. Ahmad also oversees the Bank\'s Sales Practices strategy supporting business growth, while championing a customer focused organization. His prior experience includes highly accomplished P&L responsibility and product development with a specific focus on deposit and investment solutions, as well as general sales, service and operations management for teams of several hundred. Ahmad also oversaw his organization\'s Multicultural Banking strategy, developing programs, distributions channels, and initiatives to add value to and attract newcomers.Core Competencies include:• Risk Management• Product Innovation• Enterprise transformation and Project Leadership• Compliance and Regulator oversight• Omni channel Sales and Service strategy • Building and managing high performing teams • Goal Planning and Measurement

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Ahmad Dajani — Vice President, Operating Practices and Consumer Protection Programs at Scotiabank in Toronto, ON, CA | Unifers