Shuaib Karimi

Desktop Support Tech Tier Ii @Primerica

Duluth, GA, US

Developed and executed SQL queries, automated reporting processes, and performed in-depth data analysis to deliver actionable insights and support strategic decision-making- Managed and optimized user systems including Ivanti VPN, OneDrive, and Office 365- IT projects, development of databases for Field Audit department, improving data management and reporting- Provide technical support, resolving hardware, software, VPN, Office 365, Zoom Workplace, Team, IAM, Access databases, Active Directory, Audit, document Identity and Access Management (IAM) processes, including Single Sign-On (SSO) and multi-factor authentication (MFA)- Developed and executed SQL queries, automated reporting processes, and performed in-depth data analysis to deliver actionable insights and support strategic decision-making- Configured secure VPN solutions and managed virtual servers for critical applications- Build laptops for home office and remote employees in accordance with company policy. Add users to their designated departments in AD, apply appropriate group policies, and set up user accounts in Okta with two-factor authentication.