Ahmad Seyar Amiri
IT Desktop Support Specialist Break-fix @HCLTech
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WORK HISTORY
IT Desktop Support Specialist Break-fix @HCLTech
Richmond, CA, US
EDUCATION
Oxford Unversity
Bachelor of Computer Science
Khorasan High School
High School Diploma
Karwan University
Microsoft Certified System Engineer
Smart Speed
A+ Harware
ABOUT AHMAD SEYAR AMIRI
Experienced IT Desktop Support Specialist/Break-fix /Asset Management with over 15 years of experience in IT infra, Eager to contribute to the team success through hard work, mentorship attention to detail and excellent organizational skills, learn understanding of the organization goal, motivated to learn, grow and excel in IT, Excellent driving overall operational improvement, consistently saved cost while increasing profits.• Install Package via Software Center /Troubleshoot Software Center. Company portal• Upgrading Windows 7 to Windows 10 via SCCM (software center)• Manage Active Directory and Troubleshoot Group Policy on client side• Scripting experience in PowerShell • Experience in Ticketing (Service Now and Jira Ticketing)• experience in security software -(Symantec, Endpoint ATP, Defender)• Experience in VPN (Global Protect, Juno Pulse)• Experience in enabling bitlocker and inject key to mbam server via Powershell. Experience in Microsoft full product (office 365, one drive, sharepoint). Pxe boot device via network (sccm). Support User with Mac and Windows. ITAM Asset inventory. Intune Mobility. Autopilot. MD azure. generate TapCode. AutAV support
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