Ahmad Mohammed

About Ahmad Mohammed

IT experience in different phases of projects with exposure to Banking, Finance…

Experience

1. Senior Delivery Manager

   Florent It

   Feb 2024 — Present · Hyderabad, IN

   Direct a team of Project Managers, Track Leads, Delivery Leads, and group managers of large-scale, complex global projects that involve multiple stakeholdersMonitors day-to-day delivery management and engagement with multiple support units within the organization to ensure adherence to service level standards and to deliver best-in-class serviceEvaluate trade-offs between project size and complexity, cost, risk, and stakeholder valueManage critical path to delivery of project objectives, engaging with stakeholders and critically assessing requirementsEffectively assess and resolve high-priority project risksEnsure projects meet success parameters and ROI targets stated in the business caseSet the strategy for development, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.Act as the Voice of the Customer, championing change and improvements across the Customer experience. Drive change and influence projects to support and achieve improvements in Customer Experience.Maintain collaborative and trusting relationships with stakeholders, effectively overcoming challenges and positioning alternatives to move the project forwardEnhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactionsTap additional account growth opportunities through networking & client relationship managementAim at maximizing economic value and securing future competitive advantageSynthesize data into useful formats and bring actionable insights while straddling between details and higher-level implications of critical business issuesLed the WBR’s MBR, and QBRs with multiple stakeholdersLead an effective resource planning team, ensuring that resource is fully utilized and any contract demand is effectively covered

Education

• Dr. B. R. Ambedkar University, Agra

  Bachelor of Computer Applications, Computer Programming, Specific Applications

  1998 — 2001

• University of Allahabad, Allahabad

  Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General

  2002 — 2004