Ahmad Jackson
Claim Specialist @ State Farm | Insurance, Claims
- Role
- Claim Specialist - Injury at State Farm
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Ahmad Jackson
As a Claim Specialist at State Farm, I handle complex liability claims involving property and injury damages. I have obtained multiple certifications in property and casualty insurance, and I am pursuing a BBA degree at Clayton State University with a focus on accounting and business management. I excel at conducting thorough investigations, verifying claims, negotiating settlements, and reviewing reports. I have successfully resolved a significant number of cases, resulting in customer satisfaction and company savings. I am also skilled at using third-party applications to obtain information and prepare files for subrogation. I am committed to delivering quality service, maintaining confidentiality, and contributing to the success of my team and organization.
Experience
Claim Specialist - Injury
Nov 2023 — Present · Dunwoody, GA, US
Provided strategic guidance on maintaining a streamlined claims inventory, contributing to the overall success of the demand pool and ensuring a positive customer experience- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs- Served as the team’s technology resource by assisting with any and all troubleshooting issues and explaining new features to systems such as ECS, CSS, and MAX- Conducted in-depth analysis of medical records, working closely with healthcare professionals to evaluate the extent of injuries and their impact on claims- Played a pivotal role in training classes, leveraging accumulated experience and knowledge to contribute meaningfully to the success of new hires, ensuring a smooth onboarding process and fostering their professional development- Facilitated team huddles and maintained open communication channels in the absence of the team manager, ensuring continued cohesion and workflow efficiency- Negotiated settlement agreements effectively to achieve fair resolutions for both policyholders and the company.
Education
Statesboro High School
High School Diploma
2013 — 2017
Clayton State University
Bachelor of Business Administration - BBA, Accounting and Business/Management
2019 — 2025
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