Ahmad Hussain

Senior Specialist - Software Engineering @LTIMindtree

Kolkata, IN

Application Development and Support: Demonstrated expertise in the complete software development life cycle, including requirement gathering, analysis, design, development, and application support, contributing to the success of diverse projects.• Technical Proficiency: Possess a strong understanding of technologies such as C#, jQuery, Angular, React, Dot Net Core, MVC, and SQL, ensuring the ability to contribute effectively to diverse technical projects. Conducted gap analysis to ensure information systems, products, and services met or exceeded organization/industry quality standards and end-user requirements.• Change Management: Applied change management principles to plan, coordinate, and implement technical changes, ensuring seamless transitions and adherence to organizational processes.• Problem and Incident Management: Resolved critical and time-sensitive issues raised by customers, with a focus on both reactive and proactive problem management to identify root causes and prevent recurrences. Diligently managed the incident lifecycle, maintaining updated records via bug/defect tracking tools such as ServiceNow until closure, ensuring transparency and accountability in issue resolution.• Communication & Collaboration: Facilitated bridge calls for critical issues, fostering collaboration among all stakeholders & ensuring timely & effective resolution within agreed SLAs. Proficient in escalating problems to appropriate parties & communicating solutions to customers.• Client Interaction: Demonstrated effective communication and client interaction skills, contributing to positive relationships with clients and stakeholders.

Priyadarshini College of Enginnering

Bachelor of Engineering (BE)

Kps, Jamshedpur

Isc