Alejandro Hernandez Leiva
Information Technology Manager @Clinical Care Medical Centers
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WORK HISTORY
Information Technology Manager @Clinical Care Medical Centers
Miami, FL, US
Strategic Operations: Lead and mentor the IT technical staff, establishing performance standards and KPIs to ensure high-quality support and 99.9% uptime for critical EMR systems (Nextgen, Intergy, MDVita). Vendor & Procurement Management: Primary liaison for technology vendors and service providers; managing Vonage VOIP infrastructure and negotiating hardware/software contracts to optimize the IT budget. Asset & Security Governance: Orchestrate the lifecycle of all technology assets using Snipe-IT for inventory and Absolute for endpoint security and theft recovery. Secure Remote Infrastructure: Oversee secure remote assistance protocols via BeyondTrust, ensuring all support sessions meet strict compliance and data privacy standards.
EDUCATION
Ironhack
Full Stack Web Development, JavaScript, MongoDB, ExpressJS, React.js, Node.js, HTML, CSS, AJAX.
New Horizons Computer Learning Centers: IT Training & Certification
Training for CompTIA A+, CompTIA N+, CompTIA Security+, MCSA 2016 , MCSE 2016 and CCNA
Miami Dade College
Computer Engineering
Miami Dade College
Associate of Science - AS, Computer/Information Technology Administration and Management
New Horizons Computer Learning Centers: IT Training & Certification
Comptia A+ Certification
Miami Dade College
Computer Technology/Computer Systems Technology
Universidad Tecnológica de La Habana "José Antonio Echeverría", CUJAE
Engineer's degree
ABOUT ALEJANDRO HERNANDEZ LEIVA
Enthusiastic and reliable IT Support professional with a strong foundation in technical troubleshooting, system installations, and maintenance. Experienced in leading support teams and coordinating IT operations across dynamic environments. Adept at delivering comprehensive end-user support and resolving complex technical issues with efficiency and professionalism.Skilled in hardware/software support, process improvement, and team leadership. Known for strong communication, problem-solving, and time management abilities, with a focus on optimizing IT service delivery and enhancing user experience.
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