Anh Dang

Senior Business System Analyst @Toyota Credit Canada Inc.

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2022 — Present

Senior Business System Analyst @Toyota Credit Canada Inc.

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Markham, ON, CA

Gathered and translated business requirements into technical specifications, process flows, and solutions for new insurance and financial products (LDW, T&A, Private Label)• Partnered with business, vendor, and technology teams to align project scope and ensure seamless system integration• Planned, executed, and managed User Acceptance Testing (UAT), validating systems and minimizing post-launch issues• Supported deployment and post-implementation activities, ensuring smooth adoption across dealer networks and enhanced customer experience• Contributed to process improvement and product implementation, enabling new revenue streams and improved client protection offerings

EDUCATION

N/A

QAI eSchool

Software Testing

N/A

IFIC

Licensed, Mutual Fund

2002 — 2006

Western University

Bachalor of Engineering Science, Software Engineering

N/A

CSI

Certificate, Canadian Securities Course

N/A

CSI

Life License Qualification Program (LLQP)

N/A

InQuestra Learning

Certificate, Business System Analyst Certificate (BSA)

1997 — 2001

Western University

Bachelor of Science (B.Sc.), Pharmacology & Toxicology

N/A

Scrum Alliance

Certified Scrum Master (CSM)

N/A

Humber College

Technical Writing

SKILLS

Business Process MappingTest PlanningC#.netBusiness IntelligenceAgile MethodologiesAnalysisRequirements AnalysisBusiness AnalysisProcess ImprovementUmlVendor ManagementRequirements GatheringTestingSharepointSystems AnalysisBusiness Process ImprovementMicrosoft Sql ServerXmlProject PlanningSoftware DocumentationSdlcSolution ArchitectureSqlVisioUser Acceptance TestingBusiness ProcessSoftware Project ManagementBusiness Requirements

ABOUT ANH DANG

Enthusiastic and results-oriented Senior Business Analyst with 20+ years of experience delivering business analysis, process improvement, and system implementation projects across Banking (Wealth Management, Capital Markets), IT, Accounting, Insurance, and Recruiting industries. Expertise includes requirements gathering, documentation, process re-engineering, data analysis, UAT coordination, change management, and system migrations. Known for strong communication, problem-solving, and stakeholder management skills, building effective relationships with business, technical teams, and third-party vendors. Highly analytical, detail-oriented, and focused on delivering measurable outcomes.Open to contract Business Analyst opportunities across industries.

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Anh Dang — Senior Business System Analyst at Toyota Credit Canada Inc. in Toronto, ON, CA | Unifers