Andrew Hatten
Customer Success Manager @Kahootz
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WORK HISTORY
Customer Success Manager @Kahootz
Bristol, GB
Managing strategic defence portfolio of 80+ customers for MOD-assured secure collaboration platform. Implemented proactive health monitoring methodology using engagement metrics and stakeholder feedback to deliver 113% Net Revenue Retention with zero churn across strategic accounts. Secured two-year MOD contract extension through data-driven value demonstration whilst driving double-digit growth across key accounts including BAE Systems, QinetiQ, Thales, and SHI. Specialising in security compliance guidance, Secure by Design implementation, and enterprise stakeholder management through quarterly business reviews and outcome-focused success planning.
SKILLS
ABOUT ANDREW HATTEN
Customer Success Manager | Defence & Gov Sector
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