Amanda Harlan

About Amanda Harlan

I’m a Senior Account and Program Director with 15+ years leading cross-functional teams to deliver digital experiences that actually move the needle—for clients and users alike. I’ve spent my career at top marketing and digital agencies guiding complex programs from strategy through launch, blending creativity, technology, and data to drive measurable results.What energizes me most is building strong partnerships—within teams and with clients. I love helping people connect the dots between business goals and human behavior, turning challenges into clear strategies that elevate both performance and experience. Whether I’m leading a multimillion-dollar automotive portfolio or mentoring a new program manager, I’m focused on collaboration, clarity, and making the work better every time.I’ve led talented teams across global, hybrid, and in-person models for brands like Buick, GMC, Verizon, lululemon, and Carhartt. Along the way, I’ve learned that great delivery isn’t just about process—it’s about people, communication, and creating space for smart ideas to take shape.

Experience

1. VP, Operations

   Monks

   Mar 2026 — Present · Detroit, MI, US

   In addition to my Account Lead responsibilities on GMC, I balanced two roles for three (3) months leading all operations related to our automotive client accounts, including project management, resource allocation, and client communications. I have a team of seven (7) direct reports on the Ops team with an additional four (4) downstream.Monitors and analyzes key performance metrics to identify areas for improvement and drive continuous optimization of processes and workflows.Provides leadership and mentorship to the operations team, fostering a culture of collaboration, innovation, and excellence

Education

• James Madison University

  N/A, Media Arts and Design, Corporate Communication

  2000 — 2002

• Virginia Tech

  Bachelor of Arts, Art History, Graphic Design and English

  2002 — 2005

Skills

• Advertising
• Graphic Design
• Web Design
• Sem
• Customer Relations
• Web Project Management
• Digital Marketing
• Online Video Marketing
• Program Management
• Account Management
• Project Planning
• Social Media
• Social Media Marketing
• Time Management
• Mobile Marketing
• Writing
• Marketing Budget Management
• Customer Service
• Business Development
• Online Marketing
• Email Marketing
• Crm
• Marketing
• Project Management
• Interactive Marketing
• Digital Strategy