Azka Hafeez
Sr. Manager, Client Data Services
- Role
- Senior Manager at Afiniti
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Azka Hafeez
I’m a data analyst and product strategist who’s all about turning insights into action. I build strong relationships with clients, really getting to know their data and business needs to drive smart reporting, product and AI strategies. My core strength is in my ability to think big-picture, connecting the dots between data and business goals to solve problems.
Experience
Senior Manager
Jul 2025 — Present · Washington, DC, US
Conducting operational and financial analyses across multiple call centers using Afiniti’s AI tools• Identifying Underperforming agent behavior through Afiniti’s behavioral pairing algorithms• Leading call center visits and client-side discovery sessions• Overseeing integration and enablement of Afiniti’s existing and new product suites• Supporting commercial negotiations through technical analysis and reporting• Preparing performance reports for Quarterly Business Reviews (QBRs)• Recommending expansions to Enhanced Behavioral Pairing (EBP) and Decisioning products• Trains and mentors new U.S-based team members, providing instruction on:• Afiniti’s proprietary deployment frameworks• Querying languages, ETL tools, and data analysis techniques• The application of AI algorithms to client environments• Core business and operational KPIs
Education
National University of Sciences and Technology (NUST)
Bachelor of Science - BS, Computer Science
2015 — 2019
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