Ameenuddin Habeeb

About Ameenuddin Habeeb

As a Technical Operations Lead at Amazon, I lead a team of junior support engineers, providing ongoing training, professional development, and feedback. I also develop BI dashboards using Quicksight to optimize resource allocation and manage on-call rotations. Additionally, I own a technical program to provide leadership and stakeholders with visibility into the availability and uptime of the Just Walk Out service. I have a Master of Science in Electrical and Electronics Engineering from The University of Texas at Arlington and a Bachelor of Engineering in Electrical, Electronics and Communications Engineering from Osmania University. I am passionate about applying my skills and knowledge to solve complex problems and improve operational efficiency.

Experience

1. Technical Lead

   Amazon

   May 2025 — Present

   Joined Amazon\'s cloud gaming platform - Amazon Luna- Lead support operations, backlog prioritization, and on-call rotations based on ticket rate analysis to improve ownership and SLA adherence- Mentored engineers on automation and ROI-driven prioritization, expanding team scope beyond release management- Served as technical POC for Game Night launches, coordinating across support, TPM, DevOps, and PR teams- Built automation scripts (GOG log parser, Proton audit, TPMS adaptation) reducing manual effort by 85–90%- Developed Slack webhook for game ID lookups (2 min → 5 sec), saving 40+ hours annually- Designed QuickSight dashboards to track root causes and resolver group trends for proactive issue mitigation- Authored operational runbooks and SOPs for title management, metadata, promotions, and configuration guardrails- Led post-incident COEs, driving systemic DevOps improvements and preventing recurrence

Education

• Little Flower High School

  Secondary School Certificate

  1998 — 2008

• Osmania University

  Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering

  2010 — 2014

• The University of Texas at Arlington

  Master of Science (M.S.), Electrical and Electronics Engineering

  2014 — 2016

Skills

• Ccna
• Testing
• Qpst
• Qcat
• Wireshark
• Troubleshooting
• Computer Networking
• Tcp/Ip
• Subnetting
• Internet Protocol Suite (Tcp/Ip)
• Microsoft Office
• C
• Matlab
• C++
• Microsoft Excel
• Project Management
• Engineering
• Public Speaking
• Electronics
• Electrical Engineering
• Html
• Management
• Java
• Leadership
• Teamwork
• Microsoft Word
• Powerpoint
• Networking
• Windows
• Programming
• Team Leadership
• Cisco Technologies
• Team Management
• Strategic Planning
• Customer Service
• Linux
• Telecommunications
• Microsoft Powerpoint
• Manual Testing
• Android Testing