Adarsh Giri Warrier

Operations Assistant @Xchg Spaces

London, GB

Owned the customer lifecycle across onboarding, relationship management, and retention of over 35 businesses. • Achieved an 80% increase in renewal rate and 20% uplift in upsell revenue.• Delivered outstanding customer experience to over 400 tenants and guests daily.• Collaborated with various internal departments like Sales, Marketing, Finance ensure customer success.• Build and maintain Excel dashboards tracking memberships, occupancy, and revenue trends, improving accuracy in sales forecasting.• Led customer onboarding by coordinating documentation, conducting site tours, and introducing clients to team members and amenities to ensure a seamless integration experience.• Created strong connections with start-ups and SMEs to support business growth by generating and nurturing leads through networking.