Ana Gutierrez-Gamez
Driving Customer Success in Tech | Cloud & Compliance Advocate | Specializing in Growth, Retention & Scalable Solutions
- Role
- Customer Success Manager at Cleardata
- Location
- Columbia, MD, US
- LinkedIn followers
- 500 followers
About Ana Gutierrez-Gamez
Senior Customer Success Manager with over 8 years of Customer relations and Project Management experience consistently exceeding retention and revenue targets while developing key client relationships in startup ventures and established organizations
Experience
Customer Success Manager
Mar 2025 — Present · US
Account lifecycle manager responsible for $11.4 million ARR Enterprise and MM healthcare focused book of business. Details include-Developed and executed targeted communication campaigns, resulting in improved platform adoption and enhanced client engagement-Increased customer engagement by 96% for SMB clients-Spearhead onboardings and technical enablement for new clients with cross-functional teams to resolve client challenges, and enhance HIPAA Compliance metrics in cloud-based environments-Enhance customer compliance results with SOC2, HIPAA and HITRUST by aligning cloud infrastructure and security strategies, reducing client risk and improving operational efficiency through proactive monitoring of customer environments-Conduct executive business reviews (EBRs) and performance health checks utilizing KPIs and feedback to identify opportunities for upsell, cross-sell and process improvementOwn customer success platform (CSP) implementation strategy and serve as primary SME
Education
University of Missouri-Columbia
Bachelor’s Degree, Political Science and Government, Spanish
2009 — 2013
University of Missouri-Columbia
Masters of Education - Higher Education, Educational Leadership and Policy Analysis
2015 — 2017
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