Agustín Schuster

About Agustín Schuster

I’m an Enterprise Analytics & Program Executive with 15+ years of experience helping financial services organizations use data and AI to drive better decisions, improve efficiency, and modernize operations. I build high-performing teams, lead strategic programs, and deliver solutions that create real business value.Current Focus – AI Projects I’m Driving: 1. Attrition Predictor – Partnering with the data science team to build a machine learning model to identify early signs of employee attrition. Sentiment Analysis – Using real-time transcription to detect stressful interactions and trigger wellness breaks. Real-Time Transcription Analysis – Evaluating call quality to create targeted coaching and training content. Business Intelligence Chatbot – Enabling self-service analytics by using natural language to SQL over data in the lake, removing technical skill barriers. Chatbot Q&A – Supporting internal users with a Q&A assistant built with an LLM and vector database of internal FAQs. Personal Work – Helping small businesses explore practical ways to adopt AI in their daily operations.What I’ve Delivered:• Led global teams of 30+ analysts, engineers, and BI experts to deliver enterprise analytics programs that improved decision-making and operational efficiency• Transformed the Business Management Office by streamlining data pipelines and automating reporting, accelerating decision-making and resource allocation• Built and managed a global PMO of 40+ professionals, delivering an AML monitoring platform that ensured compliance across 40+ countries• Drove $18MM in savings by leading data automation and reporting strategies supporting employees across 20 global locationsCORE EXPERTISE:AI Strategy & Transformation • Generative AI & Automation • Enterprise Reporting & Analytics • Business Intelligence (BI) • Predictive & Prescriptive Analytics • Data-Driven Decision Making • Global Program & Portfolio Management • Enterprise PMO Leadership • Operational Efficiency & Cost Optimization • Product-Oriented Delivery • Cross-Functional Team Leadership

Experience

1. Executive Director, Data Analytics, Consumer & Community Banking

   JPMorganChase

   Jun 2021 — Present · Tampa, FL, US

   Lead execution of product strategy and analytical projects to drive process automation, driving efficiency and increasing ability to generate business result with data-derived insights. Create and maintain the overall transformation roadmap and prioritize development activities to maximize value delivered by the team.

Education

• The University of Texas at Austin - The Red McCombs School of Business

  Master in Business Administration

  2001 — 2003

• University of Buenos Aires

  Electrical Engineer

  1992 — 1998