Ashwani Gupta
Customer Support Operations Leader | Manager of Managers | SaaS Support at Scale | Fintech | Consultant | Leader | Follower | The Go-To Guy
- Role
- Founder at Stealth Startup
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ashwani Gupta
Customer support and operations leader with 12+ years of experience scaling support teams across SaaS, fintech, and startup environments. Led support organizations ranging from 22 to 160+ team members, including supervisors responsible for frontline support operations.Known for maintaining strong SLA and CSAT performance, building scalable support processes, and partnering with Product and Engineering teams to resolve systemic customer issues.CORE SKILLSSupport Leadership & Team Development Managing Supervisors & Frontline Teams • Performance Reviews • 1:1 Coaching • Hiring, Onboarding & Team DevelopmentSupport Operations Management SLA Governance • Workforce Planning • Queue & Volume Management • Escalation & Incident Management • Global Support CoveragePerformance & Data Management KPI Monitoring • CSAT / NPS Analysis • AHT & FCR Optimization • Support Performance Dashboards • Trend & Root Cause AnalysisCustomer Experience & Quality Quality Assurance Programs • Process Improvement • Knowledge Base Development • Customer Experience OptimizationCross-Functional Collaboration Product & Engineering Feedback Loops • Issue Pattern Identification • Operational Process Improvements
Experience
Founder
Sep 2025 — Present · Bengaluru, IN
Education
Delhi Public School - India
High school, P C M C
2005 — 2007
Manav Bharti University
Bachelor's Degree, Commerce
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