Andrea Rodriguez

Experience

1. IT Manager

   Professional Data Systems

   Mar 2021 — Present · Brooklyn, NY, US

   Lead and manage office and field technicians, coordinating daily operations, scheduling, and workload distribution- Serve as the primary point of contact for technical support (phone, email, in-person), logging and resolving support tickets- Prioritize and assign client support requests to technicians, ensuring efficient resolution of remote and on-site issues- Source, price, and prepare draft quotations for client equipment, software, and service orders; manage procurement, shipment, and inventory- Oversee installation and maintenance of Windows servers, Windows/Mac computers, and network infrastructure (SonicWall firewalls, VPNs, switches/routers).Install and manage business-critical software, including MS Office, QuickBooks, Office 365, and security tools- Configure and monitor local and cloud backup solutions (AWS, SharePoint/OneDrive, BackupExec, Carbonite, Acronis)- Collaborate with management on IT infrastructure restructuring and modernization, planning and implementing IT rooms for new office locations- Ensure accuracy in staff timekeeping and manage technician schedules and client expectations.

Skills

• Ccna
• Networking
• Linux
• Windows Server
• Web 2.0
• Pc Networking
• Mikrotik
• Wireless Networking
• Cisco Technologies
• Ubiquiti
• Web Design
• Tcp/Ip
• Windows
• Network Administration
• Active Directory
• Vmware Esx
• Translation
• Cms
• Virtualization
• Vmware
• Amazon Web Services (Aws)
• Cluster Development
• Ipv6
• Tutoring
• IT Management
• Cisco Asa
• Cisco Call Manager
• Cisco Telepresence
• Web Development
• Wordpress
• Java
• Project Management
• Strategic Planning
• Team Leadership
• Microsoft Office