Agrima Chauhan

Cos (Spanish) @Uber

Visakhapatnam, IN

Handle safety related queries posted by eaters/delivery partner on social platforms and ensure speedy resolution to the problem and make sure the eaters faith is restored for Uber Eats.Focus on issues escalated by BPO and arrive at a resolution-Screen suspicious accounts online and flag immediately to the fraud investigation team.Worked closely with the PMO team on a couple of projects in order to drive/recognize team’s performance-Worked in extended shifts to help the team control the escalation queue which would be unusually high due to unexpected spike in ticket inflow rate-Handle

Jagran Institute of Communication Management

Mass communication, Public Relations, Advertising, and Applied Communication