Vishesh Agrawal
Senior Services & Business Planning Leader; Delivery Management, P&L Management , Cloud, Analytics, Networking
- Role
- Services Director - South Asia & Middle East at NiCE
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vishesh Agrawal
An accomplished Senior Executive with the vision and leadership insights to strategically…
Experience
Services Director - South Asia & Middle East
Jul 2018 — Present · Mumbai, IN
Manage a team of highly efficient Consultants, Solution Architects & Project Managers and an indirect force of implementation team & engineering team to deliver effective professional services & consultancy across the region with full accountability for team’s utilization, profit and loss, sales, sustainable business growth and new partner acquisitions, aligning organization structure with the strategic direction of the global organization; reporting directly to VP Service for APAC.Selected Accomplishments :1. Introduced and developed strategic initiatives to improve client satisfaction and increase client stickiness. Managed team motivation and attrition & ensured mindset change in delivery teams to support sales.3. Got to man to strategies & deliver complex high value projects which can win IMPACT awards which became a template to run successful projects.
Education
Shah & Anchor College of Engg
B E
1990 — 1994
World Trade Centre
Post-Graduation Diploma in Foreign Trade
1997 — 1997
Nagpur University
MBA
1995 — 1997
Vivekanad College
Junior College
1989 — 1990
Skills
- Professional Services
- Strategic Alliances
- Solution Selling
- Business Planning
- Team Leadership
- Team Management
- Managed Services
- Integration
- Product Management
- Strategy
- Crm
- Itil
- Cloud Computing
- Pre-Sales
- Crisis Management
- Program Management
- Information Technology
- Service Delivery
- Business Analysis
- Business Process
- IT Service Management
- Vendor Management
- Cross-Functional Team Leadership
- Management
- Telecommunications
- IT Strategy
- Networking
- Unified Communications
- Solution Architecture
- Cisco Technologies
- Pmo
- Pmp
- Leadership
- Security
- Enterprise Software
- Business Development
- Ip
- Voip
- Data Center
- Project Management
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