Alessandra Agostini
Manager of Customer Success @Creactives Group SpA
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WORK HISTORY
Manager of Customer Success @Creactives Group SpA
Verona, IT
Act as unique point of contact for customer- Manage support and technical teams prioritizing daily activities- Monitor adoption KPI to enhance customer experience- Master Agreements’ knowledge to ensure adherence to clauses and prepare commercial offers
EDUCATION
Università degli Studi di Verona
Bachelor's degree, Languages and culture applied to tourism and international affairs
Università degli Studi di Verona
Master's degree, Languages applied to international affairs and tourism
Liceo Marco Vitruvio Pollione
Scientific and linguistic diploma, High school specialty in sciences and languages domains
Université de La Rochelle
Erasmus , LEA - langues étrangères appliquées
ABOUT ALESSANDRA AGOSTINI
With over 3 years of experience in customer success and service management, I am a skilled professional in building strong client relationships, ensuring high satisfaction, and delivering tailored solutions to exceed customer’s expectations. My focus is on continuous service improvement, and client success and retention.I am a results-driven person, determined and well-organized; fluency in foreign languages and client engagement are fundamental to my role as they are key to delivering exceptional service and building long-lasting relationships.
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