Agniv Kundu

About Agniv Kundu

With 5 years of experience in the SAP industry (C4C), I am responsible to design solutions along with the successful configuration of SAP processes. Involved in every phase of the project from the requirement gathering to the Hyper-care. Also, advice on options and any impacts that may occur on other processes or systems throughout the execution of the project, as a Functional Consultant.

Experience

1. Business Architecture Senior Analyst

   Accenture

   Sep 2021 — Present · Mumbai, IN

   Design- Involved in Information/Logic gathering from C4C and S4 ISU systems and RICEFW FD Documentation for Customer Service domain on C4C for Utilities which involved topics such as Moves, Transfer, Delinquency failures, Preferences Communication and its Eligibility, Adhoc/Mass Letter Correspondences and its Approval, Correspondence History and Retrigger, Mass Interaction logs from 3rd party vendors, Data Repair Program for Preference Update, BPEM Exception Management, Claims Management, Slamming Complaints Tasks, Email templates on Tickets, AMI Opt Out mechanism, Meter Reads and Bill Amount, CTI and IR Activity, BP CA Alerts.\\\\n\\\\nImplementation- FDD Walkthrough sessions to Technical Team. Involved in implementing/configuring the C4C and S4 ISU system as per the requirements captured on each RICEFW FDDs. Preparation of UT Document incl. Test results for each RICEFW FDDs. FAT walkthrough sessions with Business leads. Configuring Comm. System, Comm. Arrangements, Mashups, etc. for 7-8 newly commissioned C4C tenants. Pre and Post activities for BP, CA, and Premise replications after C4C Tenant refresh.\\\\nTool used: JIRA\\\\n\\\\nTesting- Involved in 5 PT cycles which comprised of Test script writing and completing Test execution steps with proper snapshot documentation using the below tool.\\\\nTool used: Application Lifecycle Management (ALM)\\\\n\\\\nDeployment- Go-live support for the client. P1, P2, P3 and P4 Incident triage and fulfillment using the below tools.\\\\nTool used: ServiceNow, SAP Solution Manager (SOLMAN), ALM\\\\n\\\\nMaintenance- Involved in Application and Maintenance Support (AMS) Team during Hypercare. AMS KT sessions provided to Team.\\\\nTool used: ServiceNow, SOLMAN, ALM\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Ryan International School, Kharghar

  XIIth Standard, ISC, A

  2009 — 2010

• Bharati Vidyapeeth

  Bachelor of Technology (B.Tech.), Computer Engineering, First Class with Distinction

  2012 — 2016

• Ryan International School Kharghar

  Xth Standard, ICSE, A

  2007 — 2008

• Bharati Vidyapeeth

  Diploma, Network Security

  2012 — 2015

• Sri Balaji University,Pune

  Master of Business Administration (MBA), IT and Marketing, First Class

  2016 — 2018