Agnibesh Ghose
India Head - Trust & Safety | Global User Support @ ByteDance | AI-Augmented Support & CX | SaaS, Tech & Enterprise Transformation | Ex-Amazon, HSBC | Raconteur
- Role
- India Head - Trust & Safety Global User Support at ByteDance
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Agnibesh Ghose
Transformational CX & Operations Leader | Building AI-Augmented, Scalable, and Product-Integrated Support FunctionsI bring 18+ years of leadership across high-growth SaaS, tech, and services organizations—where I’ve reimagined global support and operational teams from cost centers into strategic, value-generating functions.My expertise lies in architecting support ecosystems that are:AI-led: Infusing automation, LLMs, and intelligent routing to reduce friction and scale impact.Product-integrated: Shifting support upstream into the product to drive self-serve and real-time resolution.Proactive & Insight-driven: Turning support data into strategic inputs for product, marketing, and growth.I’ve led globally distributed teams of driven end-to-end transformations, and implemented customer-centric innovations that improved retention, lowered costs, and increased CSAT/NPS across the board.I’m now focused on future-ready support and other critical operations models—where experience, efficiency, and value realization converge. Open to senior leadership roles that allow me to drive this vision at scale.
Experience
India Head - Trust & Safety Global User Support
Nov 2025 — Present · Gurugram, IN
Education
The University of Burdwan
Master of Arts (MA), English Language and Literature/Letters
2007 — 2009
Calcutta University, Kolkata
Bachelor of Arts (B.A.), English Language and Literature/Letters
2003 — 2006
Skills
- Quality Assurance
- Bpo
- Data Quality Control
- Customer Relationship Management (Crm)
- Service Delivery
- Operational Risk
- Business Analysis
- Strategy
- Mis
- Data Analysis
- Quality Control
- Banking
- Risk Management
- Team Management
- English Literature
- Financial Risk
- Management
- Project Planning
- Communication Training
- Reference Data
- Customer Obsession
- Change Management
- Team Leadership
- Operational Risk Management
- Business Process Outsourcing (Bpo)
- Vendor Management
- Performance Management
- Crm
- Outsourcing Management
- Hardware
- Training Delivery
- Back Office
- Social Networking
- Customer Service
- Program Management
- Transition Management
- Quality Management
- Analytical Skills
- Vocabulary
- Portfolio Management
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