Agnel Lazar
Senior Director
- Role
- Senior Director- Query and Issue Management at Dell Technologies
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Agnel Lazar
Dell Business Operation -Site Lead HYD: Responsible for all the Customer Care functions supporting North America Consumer Small and Medium Business, UKI Consumer Small and Medium Business and EMEA call routing group. The Biggest English speaking dell care queue in world handling close to 65k contacts per week with an organization size of 400+.
Experience
Senior Director- Query and Issue Management
Nov 2023 — Present · Hyderabad, IN
CFO Site Leader for Hyderabad, responsible for Managing the Global OMS Case Managers for Enterprise, Commercial, and Medium Business Customers and heading the NA & UKI Consumer and Small Business Customer Care teams.
Education
Loyola Academy
B com Hons, Computer Science, Sales, Marketing, Financial and Cost Accounting
1992 — 1995
Skills
- Sales Management
- Pricing
- Account Management
- Sales
- Cross-Functional Team Leadership
- Business Analysis
- Management
- Crm
- Customer Relationship Management (Crm)
- Positioning
- Program Management
- Call Center
- Marketing Communications
- Project Planning
- Project Management
- Pmo
- Operational Excellence
- Leadership
- Solution Selling
- Strategy
- Channel
- Consulting
- Vendor Management
- Pre-Sales
- Team Management
- Key Account Management
- Sales Operations
- Business Development
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.