Agnel Bardeskar

About Agnel Bardeskar

Customer success is about more than delivering value it’s about becoming a trusted partner in your customer’s journey.\"~ Lincoln MurphyMy journey in IT began with a passion for solving complex problems and building systems that last. From my early days as a Database Administrator to leading large-scale digital transformation programs for global enterprises, I’ve spent the last 20+ years helping organizations unlock the full potential of their technology investments.Today, as a Senior Customer Success Manager at Microsoft, my mission is to ensure enterprises don’t just adopt the cloud they thrive in it. I align cutting-edge solutions with strategic business goals, enabling 8–10% cloud spend optimization, 20% YoY growth in customer contracts, and 100% on-time migrations across cloud and on-premises workloads.My approach blends deep technical expertise with strategic business insight. I design cloud adoption and optimization frameworks, lead stakeholder engagement at executive levels, and leverage AI-driven telemetry to improve performance, reliability, and agility. Over the years, I’ve delivered unified cross-cloud solutions worth over $200M, improved operational efficiency by 20–30%, and maintained a 100% customer retention rate for three consecutive years. b••••••••@gmail.com

Experience

1. Sr Customer Success Account Manager

   Microsoft

   Aug 2022 — Present · Mumbai, IN

   As a Senior Customer Success Account Manager at Microsoft, I spearheaded enterprise-wide customer success initiatives, aligning cloud transformation, AI integration, and digital modernization with strategic business outcomes. Drove value realization through executive engagement, cost optimization, and scalable Microsoft cloud adoption.Achievements:• Evangelized cloud transformation by accelerating adoption of AI-enabled Microsoft solutions across critical workloads. Worked with customer to improve ecosystem health, performance optimization, and achieving business and technology objectives• Led enterprise-scale delivery and relationship management, customizing support across BizApps, Azure, and hybrid environments.• Architected KPIs and success metrics to enhance workload reliability, performance, and agility using AI-driven telemetry.• Helped customers to achieve their business outcomes, maximize the returns of investments, accelerate adoption and usage of services.• Created strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities of the organisation.• Curated and delivered communications for GenAI, automation, observability tools, app modernization, and resilience initiatives, ensuring seamless execution.• Conducted Monthly reviews to identify trends, provide tailored release recommendations to ensure stability, performance, and feature enhancement of the products• Optimized cloud spends by 8–10% and led 100% on-time migrations across cloud and on-premises workloads• Enabled 20% YoY growth in customer contracts and onboarded new clients worth $200K annually. Created $300K in new cloud consumption opportunities YOY and maintained a 100% customer retention rate over three years. Provided potential benets of more than $200 -250K driving ecient proactive and reactive management.

Education

• University of Mumbai

  BSC

  2003 — 2005

• University of Mumbai

  Master of Computer Applications (MCA)